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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
210 ratings and 143 comments received in the last 90 days.
26 July 2025
Very happy, no delays and a smooth transition
25 July 2025
Ben the salesman was a pleasure to deal with, very patient and not at at all pushy like the salesman I have dealt with in the past, a pleasant experience.
22 July 2025
Kept upto date throughout the whole process nothing was too much trouble for your representatives
15 July 2025
We've always had a great relationship with the company and staff since the Malton days, they make us feel properly looked after!
14 July 2025
Excellent customer service from order to delivery. Kept informed along the way. Treated like a VIP on delivery day.
12 July 2025
Fab, Carl kept in touch the whole time from ordering my mini to picking it up and even afterwards to check all is ok
04 July 2025
Relaxed atmosphere no messing about no problems just so easy
29 June 2025
Everything went smoothly but the delivery time was too long.
19 June 2025
Cameron was brilliant to deal with. He kept me up to date and explained all of the features and options in my new car. He made buying and receiving my new car easy and exciting.
17 June 2025
Always informed what was happening and when delivery was to happen.
02 June 2025
Again we have been extremly impressed with Carl Baker and the team at Vertu Mini York. We have never felt pressured or uncomfortable when considering the purchase Of a new car due to the relaxed and friendly manner of Carl.
31 May 2025
Amazing service at Vertu Mini York. Stacey was fantastic
30 May 2025
Although they initially provided incorrect information when I was at the garage, they promptly called me as soon as they realised the mistake and handled the situation efficiently.
28 May 2025
A relaxed manner all the way through making the experience great.
23 May 2025
Harry was very helpful from start to finish. Communication was excellent - he kept me informed at every step of the process and was always prompt to respond to my queries. He spent time showing me the features of my new car. Highly recommended!
21 May 2025
Excellent service from Carl Baker during the handover and general communication during the process of buying the mini.
19 May 2025
When my PCP was up for renewal I went to Vertu in York and the experience and service I received from Staci was amazing from start to finish
26 July 2025
When i made the booking i accept at that point there was no hose pipe ban in place so i was asked would i like to pay for a product which ckeaned the filters and threw a fragrance out reducing the need for car airfreshner. I ofcourse opted for the ca
26 July 2025
Good communication, good explanation from the mechanic who sorted out problem and an exceptional service from the warranty team
25 July 2025
Very prompt and informative
24 July 2025
Always satisfied.
23 July 2025
Everything good
22 July 2025
Clear communication and within timescale
22 July 2025
Job completed as requested
22 July 2025
As before.
21 July 2025
really helpful
18 July 2025
See above.
18 July 2025
Car is running like new! The team was so helpful and understanding.
17 July 2025
The customer service was very personable. I had a few extra queries and was treated with respect and given very helpful information.. Highly professional and caring. A great combo. I will be back for sure.
16 July 2025
Friendly customer care
15 July 2025
Easy on line process and call answered promptly
15 July 2025
Megan was excellent. Kept in touch and delivered excellent service.
15 July 2025
See comments above. Sarah Gillespie on Service Reception was very helpful and polite.
14 July 2025
Service carried out. No issues
14 July 2025
Prompt service good staff who knew what they were doing
13 July 2025
I was looking forward to my car getting washed in and out Inside was not done which was disappointing
13 July 2025
Prompt, polite and car cleaned well
12 July 2025
Always kept informed of situation or of any changes if needed at time of service on the day.
11 July 2025
Very satisfied, seamless
11 July 2025
Very professional and time aware
10 July 2025
No complaints and good communication
10 July 2025
It was especially good to see Holly again who has always looked after me so well.
08 July 2025
Fantastic service and staff brilliant
08 July 2025
See previous answer
08 July 2025
couldn't ask more from the customer service team. From Kevin who organised the appointment and car to the Ladies on the front desk when I arrived at Clifton moor.
06 July 2025
As above
05 July 2025
Once the solution was found in Mini HQ, Vertu were very professional in how I was handled and the new map installed.
04 July 2025
Only had MOT, no problem and was given a paper copy, a big plus for me
02 July 2025
My car was ready when I was told it would be, I was emailed a little video showing the tyres etc. and my car was "showroom ready" was the valet that it had!
02 July 2025
car checked. no hassle. nice waiting conditions
02 July 2025
As above
02 July 2025
Efficient and friendly
02 July 2025
Great service
01 July 2025
Friendly staff in all departments as always
01 July 2025
The sudden failure was diagnosed and repaired efficiently.
30 June 2025
All was completed as expected
26 June 2025
Amazing team, took time to ensure we were happy and that the small issues we had were addressed.
26 June 2025
Car repair completed. Lack of updates on progress of repair. I had to ring up to check on progress. No contact in a week from mini until work completed. The only information I received was the video of visual health check. Disappointing.
25 June 2025
Megan looked after me amazingly
24 June 2025
Charged for service I didn't request, car returned if issue and no customer service support when raised. Calls not returned. Really poor
24 June 2025
Everything went really smooth and they couldn't do enough to help
23 June 2025
Professional and quick MOT/service. Good communication.
23 June 2025
The work was carried out effectively and efficiently. The complimentary car inspection and cleaning was very welcome.
23 June 2025
Good Service
22 June 2025
Consistently excellent
22 June 2025
Job completed to full satisfaction
21 June 2025
The team were very helpful
21 June 2025
Perfect, completed on the day & phoned to say when ready to collect
20 June 2025
Convenient
20 June 2025
Good job done
18 June 2025
By the great service we received
15 June 2025
Given the video of what was found on my Mini, is really helpful to understand and gives me the confidence to know my vehicle is safe to drive.
15 June 2025
Everything went really well. I felt I was well looked after and given timely and accurate updates throughout.
13 June 2025
It was great to speak with a person to drop off/pick up, which I prefer. Holly was friendly and helpful.
13 June 2025
They did what was needed
13 June 2025
The work was done in a timely fashion.
11 June 2025
When I went to pick up my car it had been washed and valeted, excellent service.
11 June 2025
Provided excellent service. The video of the health check was interesting and useful
10 June 2025
The problem we had was fully explained and rectified
10 June 2025
The team are always friendly, efficient and it's easy
09 June 2025
Efficient service and friendly staff
08 June 2025
Everything thing was explained clearly
08 June 2025
Serviced the car and kept us up to date in progress /issues
08 June 2025
Refuse to answer phone, calls routed through third party call centre, zero product knowledge. Focused on sales, no interest in aftersales. Vertu are the worst of a seriously bad bunch
08 June 2025
As above.
08 June 2025
We're no issues that Vertu couldn't deal with at time.
06 June 2025
Issues found during service were highlighted and responded to quickly, with remedial work already booked in.
06 June 2025
Because a was in a good mood
05 June 2025
Same as question 1.
05 June 2025
Complete check given Advised on faults
04 June 2025
quick and easy
04 June 2025
Simple and efficient
04 June 2025
Well treated snd care taken with car
04 June 2025
Vehicle MOT and health check carried out thoroughly and to very high standard. Very professional service by the staff throughout my visit.
03 June 2025
Excellent service from Jade
02 June 2025
After having some bad experience in the past, jade has been fantastic
02 June 2025
Sound advice given. Good efficiency.
02 June 2025
Easy booking system on line which allowed you to choose a date and time. My car was ready after a couple of hours and the added bonus was the complimentary car wash.
01 June 2025
As above
01 June 2025
Good service and friendly. Wate if time filling in online check-in as system was down when I got there. Asked them to order some touch up paint. Told to pick up on a couple of days from BMW. Went to collect and told they don't do them.
01 June 2025
Nothing to complain about
31 May 2025
Did what was required
29 May 2025
As above
29 May 2025
Your team member Jade was very helpful and professional. I had a relatively small balance remaining on my service plan - this was brushed over when I asked what the balance amount was,
28 May 2025
Initially I was misled on how long a service would take and had a wasted day. However, Jade managed to turn the situation around and I was only mildly inconvenienced.
28 May 2025
Vertu Motors are always professional and helpful
27 May 2025
I was kept fully informed every step of the way.
27 May 2025
Completely except they did ring us back to confirm if it was ok to do the MOT at the same time Jade was excellent going over and above in her customer service thank you
26 May 2025
Everything done plus car washed and vacuumed
26 May 2025
Work Done as stated
26 May 2025
Was done quickly, although wasn't obvious online that I'd booked a service slot which I had to wait for. Only realised this when checked in at the self check in kiosk. This was inconvenient as had only booked an hour off work to drop car.
26 May 2025
Nice place to deal with.
25 May 2025
Based on the information I'd given when booking my car in, Mini York had ordered in the part required and were able to fit it quickly. They listened to my other problem, a rattle and explained the costs to fix it.
24 May 2025
Quick and friendly service! :)
24 May 2025
Timely and always helpful
24 May 2025
Excellent customer service from start to finish. All staff very friendly, professional and extremely helpful.
23 May 2025
Helpful and friendly staff amd good customer service
23 May 2025
Came back washed
22 May 2025
Because its good knowing your car is in exceptional hands.
22 May 2025
Work was carried out to a high standard
22 May 2025
Easy to book. Easy drop off. Good communication. All good
20 May 2025
All timings were 100% accurate.
20 May 2025
As previous comments
20 May 2025
Despite showing no availability online I called into dealership to enquire about booking & the lady on service reception found me a date without hesitation
20 May 2025
All done as requested
19 May 2025
Helpful and efficient service
19 May 2025
As above. Dealt with Ben Ray who was very down to earth and not pushy at all.
18 May 2025
Again, fantastic service
17 May 2025
Excellent service
16 May 2025
Excellent service
14 May 2025
The issue was resolved by the mechanic and I was kept updated by Jade who was extremely friendly and helpful.
14 May 2025
Friendly staff excellent experience
12 May 2025
Fast and informed service.
11 May 2025
See above I would have appreciated a call back to say if it was fixed remotely or if it had resolved by itself
10 May 2025
Good service from mini York first time I've used you normally use Soper of Lincoln
10 May 2025
Good information
08 May 2025
Service staff super friendly and helpful.
07 May 2025
Same as above
05 May 2025
Very helpful and cheerful Reception staff, excellent telephone manner and face to face service. Service to my car took less than 2 hours. Really appreciated the lift from and back to Mini York, what a fantastic service that is.
05 May 2025
Always completely satisfied
03 May 2025
Polite customer service. Had car ready when I asked due to kid pick up.
03 May 2025
The same reason as I gave for the above question.
27 July 2025
Stacey was always ready to help me as I navigated the change to an electric vehicle, very friendly, and very professional.