OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
212 ratings and 135 comments received in the last 90 days.
23 May 2025
Harry was very helpful from start to finish. Communication was excellent - he kept me informed at every step of the process and was always prompt to respond to my queries. He spent time showing me the features of my new car. Highly recommended!
21 May 2025
Excellent service from Carl Baker during the handover and general communication during the process of buying the mini.
19 May 2025
When my PCP was up for renewal I went to Vertu in York and the experience and service I received from Staci was amazing from start to finish
23 April 2025
Knowledgeable, friendly & polite service & advice.
23 April 2025
Great service was kept in touch all the time by Ben Ray
15 April 2025
Karl was very helpful
14 April 2025
Nothing wrong with the dealership, so 5 Stars.
07 April 2025
I have bought dozens of new cars & this was one of my 3 worst experiences. To be fair to the dealership, once they realised the problems, they have gone out of their way to resolve them, but the quality of work in the prep & bodyshop is unacceptable
07 April 2025
Generally a good experience, a few issues thankstonew systems but it was handled well
28 May 2025
Vertu Motors are always professional and helpful
28 May 2025
Initially I was misled on how long a service would take and had a wasted day. However, Jade managed to turn the situation around and I was only mildly inconvenienced.
27 May 2025
Completely except they did ring us back to confirm if it was ok to do the MOT at the same time Jade was excellent going over and above in her customer service thank you
27 May 2025
I was kept fully informed every step of the way.
26 May 2025
Nice place to deal with.
26 May 2025
Was done quickly, although wasn't obvious online that I'd booked a service slot which I had to wait for. Only realised this when checked in at the self check in kiosk. This was inconvenient as had only booked an hour off work to drop car.
26 May 2025
Everything done plus car washed and vacuumed
26 May 2025
Work Done as stated
25 May 2025
Based on the information I'd given when booking my car in, Mini York had ordered in the part required and were able to fit it quickly. They listened to my other problem, a rattle and explained the costs to fix it.
24 May 2025
Timely and always helpful
28 May 2025
A relaxed manner all the way through making the experience great.